Before Dispatch
Because each phone case is made-to-order for your specific phone model, we accept cancellation requests within 6 hours of placing the order or before production begins. Once printing or dispatch has commenced, cancellation is no longer feasible.
Prepaid Orders
For an eligible cancellation before production, the full prepaid amount will be reversed to your original payment method within 5–7 business days.
Cash on Delivery (COD) Orders
The ₹199 COD advance deposit is applied directly towards custom production setup and courier booking. If cancelled before production begins, the advance may be refunded or credited towards a future order upon verification.
Failed Delivery & Rejection
If a dispatched parcel cannot be delivered due to incorrect address information, repeated recipient unavailability, or refusal to accept at the doorstep, the COD advance covers non-recoverable two-way courier shipping expenses.
How to Cancel
To request a cancellation, email support@mycoverly.store or contact us via our Contact Support page with your Order ID (CVR-XXXXXX) and phone number.